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Latest News 

We want to act responsibly during this time when the impact and fight against Covid-19 is taking place.  We have therefore taken the decision in line with Government advice not to conduct any visits for the foreseable future.  Please call us for advice, we may be able to talk you through a solution to your computer problem.

Where customers are running Windows 10 and have Internet connections, our first approach to fixing any issue will be via a remote connection to the computer.  Customers will need to initiate such a connection, this option will apply to existing customers.  These customers will be invoiced electronically once their problem has been resolved and would ask customers to pay via Internet banking, or PayPal. 

For new customers we will invoice to make a small initial charge of £20 in advance and once payment is received we will arrange a time with you to contact us on the above telephone number.  If the work takes more than one hour, our hourly rate will be applied and you will be invoiced for the additional time.

As a result of the Covid-19 situation we have developed a way of working to enable us to see your screen without actually needing to visit you.  We are using a product called Zoom and if you have a smartphone on which you receive emails, we should be able to send you a link which will allow us to see your screen through your phone's camera.

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We have notices that suppliers are carrying less stock and this is limiting supplies, and causing prices to increase.  This may be due to supply issues due to the coronavirus. (March 2020).

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We have recently had a number of computers presenting a similar issue, sign in screen not displaying username or box to type in password.  As this has happened it would probably indicate that some update is causing the issue. (Feb 2020)

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One of Microsoft's latest updates (December 2019) seems to be affecting sound output on some system.  If you are experiencing problems with sound and have recently received an update, you could try uninstalling the latest updates. The update has the following reference kb4530684, and has resulted in sound loss after two separate installations on one of our computers. After 3-4 restarts the sound may return.

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We have today received reports of issues with Outlook synchronising with Google Mail, and suspect that changes have been made to the setting within Google security which allows less secure apps to retrieve mail.  Our investigation has shown that the Allow Less Secure App option has been turned off, this is possibly because of an update by Google. (16/9/19)